The Story

GCS Group began with humble beginnings with Neil Wood Founder and Chairman of the Group starting operations in Melbourne Australia in 1976. With more than 40 years pioneering the international debt collection industry, including foundation roles in many of the leading industry associations around the world, Neil is considered by many to be a godfather of the industry.

As he grew the business with wife (and Mum) Cathy, their eldest daughter Leane Maddren and eldest son Adam Wood were both destined for the family business and joined the organisation early on with a view to leading the generational change. In close consultation with Neil, they were dedicated to challenging the status quo of international credit, collection & risk management standards. With 30+ and 20+ years’ experience respectively, and having had the benefit and guidance of “learning from the master”, Leane and Adam share a unique understanding of traditional international business standards, and modern expectations.

Showcasing innovation, the Wood family grew the organisation with the mandate of becoming subject matter experts in international credit and risk standards. Now, the GCS Group extends into over 100 countries, and embraces leading edge information and communication technology platforms, supported by an industry based globally accepted governance, risk, compliance and quality framework, recognised by leading organisations around the world.


To further drive competency and subject matter expertise, Sid Kapur entered the GCS Group family in 2012. Sid is a high level Industry professional that understands risk like no other. Sid’s previous experience includes the provision of Risk leadership at Grant Thornton, Control Risks, Hill & Associates and the Aditya Birla Group (US$40 billion corporation operating in 36 countries) so understands the global risk platform.

This collective leadership, in consultation with leading industry advisers and influencers drive the desired outcomes of the GCS Group, a culture based on the following core values:

  • Professionalism – Behaving in a professional, ethical manner will ensure longevity of relationships internally and externally.
  • Agility – Listening to customers’ requirements will allow for agile structure and tailored solutions to meet clients objectives.
  • Accountability – Drive tangible outcomes with a level of accountability and measurement against key metrics and KPIs.
  • Personality – Its the combination of characteristics and qualities that ensure credibility, transparency and honesty in the interaction we have with others.