A highly configurable system that supports a wide variety of business processes.
The GCMS uses an approach of steps and actions.
- Steps are the processes that need to be followed in order to bring a case to closure.
- Actions are the things you need to do to implement the steps.
You develop steps and actions that are required in your company’s business model. Then assign the steps and actions to your cases. A case cannot be closed until the required actions and steps have been completed.
By configuring CMS to support your business model, you automatically get employees to adhere to required processes.